ARTICLE 2: APPLICABILITY

2.1 General

Except as provided in Articles 2.2 and 2.3, these conditions of carriage will apply to all flights we operate or which are operated by another airline on our behalf for the carriage of our passengers. For the avoidance of doubt, they do not apply to any additional services purchased. These additional services are subject to the terms and conditions of the relevant third party provider.

2.2 Overriding law

These conditions of carriage are applicable unless they are inconsistent with applicable law, in which event such laws shall prevail. If any provision of these conditions of carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.

2.3 Conditions prevail over regulations

Except as provided in these conditions of carriage, in the event of inconsistency between these conditions of carriage and any of our regulations dealing with particular subjects, these conditions of carriage shall prevail.

2.4 Charters

If carriage is performed pursuant to a charter agreement, these terms and Conditions apply only to the extent they are incorporated by reference by the terms of the charter agreement and the charter ticket.

2.5 Stopovers

Stopovers may be permitted at Agreed Stopping Places subject to our Carrier's Regulations and Government requirements.

ARTICLE 3: TICKETS

3.1 Transferability and non-use

3.1.1 The itinerary/receipt constitutes prima facie evidence of the contract of carriage between us and the passenger
3.1.2 A person shall not be entitled to be carried on a flight unless that person presents a confirmation number validly and duly issued by us in respect of that person for that flight.
3.1.3 Use of a confirmation number to travel aboard an aircraft is not transferable to any other route. It is also not transferable to any other person, or to any other flight(s) unless you have not already checked in online and:
3.1.3.1 you want to transfer your booking no later than 4 hours before the time of the flight specified in your itinerary/receipt and you make successful contact with our Call Centre (by phone) or Sales Desk (in person), there is availability within current published schedules and our booking system facilitates your particular request, or you complete the transaction successfully by electronic means on our website before this time. Name changes can only be actioned by our Call Centre or Sales Desks and must be for that individual passenger's complete flight itinerary.
3.1.3.2 you give us the full name, address and contact number of the person to whom you want the new itinerary/receipt to be issued;
3.1.3.3 you pay us the difference between the fare, and any taxes, fees and charges already paid and the current available new fare, on your chosen flight at the time of making such a change (be it a name, flight or date change) and to which you wish to transfer your confirmation number together with any difference on the additional taxes, fees and charges applicable to your new flight(s) in accordance with Article 4. If the total price is lower on the new flight no refund will be made.
3.1.3.4 you pay us an administration fee of 25GBP/ 36EUR/ 58CHF/ 1250CZK/ 300NOK/ 150PLN (or any discounted rate we may state for limited on-line changes) for each sector for processing the transfer and issuing the new itinerary/receipt (which may include a revised confirmation number).
3.1.4 If a confirmation number is presented at check-in by someone other than the person entitled to be carried thereunder, we shall not be liable to the person so entitled if in good faith we have provided carriage to someone who has produced a false identification.

3.2 Period of validity

3.2.1 A confirmation number is valid for carriage solely for the flight or flights to which it relates or to which it has subsequently been changed, within current published schedules, and accepted by us.
3.2.2 In the event of death of a passenger en route, the tickets of persons accompanying the passenger may be modified by extending the validity. Any such modification shall be made upon receipt of a valid death certificate and any such extension of validity shall not be for a period longer than 45 Days from the date of the death. We may charge you an administration fee of 20GBP/ 30EUR/ 54CHF/ 1000CZK/ 260NOK/ 130PLN for processing each extension of validity and issuing a new itinerary/receipt.
3.2.3 Tickets purchased on our flights are non-refundable, likewise any charges for seat selection are non-refundable. All travellers are recommended to take out travel insurance. If your booking is completely unused because you are prevented from travelling due to unusual and unforeseen circumstances solely beyond your control, passengers are advised to contact their travel insurance company. To assist any claim, upon written request and for a small administration fee, we can provide a letter stating that Jet2.com is a non-refundable airline.

3.3 Online check-in

3.3.1 Online check-in is generally available from 28 days until 5 hours before departure (until 4 hours on some routes) on certain routes exclusively to eligible passengers who have pre-selected their seats online. This facility is currently only available to passengers who have a valid EU passport and whose party does not include infants or passengers requiring mobility assistance. These exclusions are strictly for operational, safety and security reasons only. If you successfully complete the online check in process you can print off your electronic boarding card and, if travelling with permitted hand baggage only, proceed directly to the Boarding Gate via airport security. If travelling with checked baggage, you must show your electronic boarding pass at the baggage drop at the airport check-in and you will be issued with your bag tag receipt and you may then proceed to the Boarding Gate via airport security. Please note, once you have checked in on-line no further changes are permitted to your booking.

3.3.2 We reserve the right to suspend online check-in at any time. Where the online check-in service is suspended, you will be contacted by email to advise that you must check-in at the airport in accordance with 5.1.

3.4 Name, address and VAT no. of carrier

Our name may be abbreviated to our airline designator code (LS) in the itinerary/receipt. Jet2.com Limited, registered in England, number 2739537. Our registered office is at Jet2.com Ltd, Low Fare Finder House, Leeds Bradford International Airport, Leeds, LS19 7TU, England, VAT no. GB 355 5672 31.

3.5 Personal Data

You recognise that your personal data has been provided to us for the purposes of making a reservation; issuing an itinerary/receipt; issuing a boarding pass and other ancillary documentation associated with your travel; advising you of changes in your itinerary; responding to your queries and requests; issuing receipts; providing you with your transportation and ancillary services related to your travel; administration of accounting, billing and auditing procedures and other administrative purposes; facilitating immigration and entry procedures; facilitating security checks; meeting security requirements; dealing with customs control; and prevention and detection of crime; handling customer relations issues; analysis of statistics; assisting us in future transactions with you; systems testing; market analysis; tailoring our marketing to your specific travel needs; benchmarking and performance measures; maintenance or development training; meeting legal obligations to you; making data available to government agencies in connection with your travel. For all these purposes, you authorise us to retain and use such data and to transmit it to and/or share it with our own offices, our authorised agents, other companies/brands in the group, to anyone to whom we transfer our rights and duties, third party companies offering related services including, but not limited to, car rentals and hotels, government agencies, credit and other payment card companies, other carriers or the providers of the afore-mentioned services. We may also retain your personal data for direct marketing, but not without your authority. Sensitive personal data, such as data relating to your health or disabilities, religion, criminal record or otherwise may be processed by us. You recognise that, by providing us with such sensitive personal data you give your explicit consent to us to process it. We undertake to collect, process, store and transfer your data in compliance with relevant EU data protection legislation. In processing your data we may transfer it, from time to time, to countries which may not afford the same level of protection. We may also monitor and/or record your telephone conversations to ensure consistent service levels, prevent/detect fraud and for training purposes.

3.6 Seating

3.6.1 We will endeavour to honour advance seating requests made on our on-line facility, but we cannot guarantee any particular seat and we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons. Seat selection charges are strictly non-refundable. Should you change the date of your flight booking these seat selection charges are non-transferable.

3.7 Aircraft

3.7.1 For your carriage, we will try to provide the aircraft specified in our timetable or specified to you at the time of issue of your ticket, however, we cannot guarantee any particular aircraft. We reserve the right to substitute a different aircraft type and model. This may be necessary for operational, safety or security reasons or because of unusual or unforeseen circumstances beyond our control.
3.7.2 There may be occasions where it is necessary for us to temporarily supplement our fleet with aircraft operated for our benefit by another carefully chosen airline. In such circumstances, we shall try to ensure that you receive the same level of in-flight service and baggage allowance advertised for your flight but we cannot guarantee that this will always be possible.
3.7.3 Wherever another carrier operates your flight, the expressions to "we", "our", "ourselves" and "us" will also apply to such carrier.

ARTICLE 4: FARES, TAXES, FEES AND CHARGES

4.1 General

Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport service to/from your departure and destination airports. Prices shown on our websites and in our advertising are subject to change without prior notice and are only guaranteed when your contract is confirmed and payment has been taken. In circumstances where a booking does not complete because the seats at the particular fare you wanted have been sold to someone else before your transaction completed, our appointed payment provider will automatically issue a refund to your payment card for the full transaction cost within minutes. On-line discounts and promotional fares are not available through our Call Centre and Sales Desks. Charges for excess and outsize items are subject to payment at the prevailing rate on the date of travel. Golf clubs and skis/snowboards can generally be pre-booked and paid for in advance on-line at a discounted rate. We reserve the right to levy a reasonable adminstration charge for any service offered which is not directly related to your carriage and to which you are advised of and agree to in advance.

4.2 Taxes, fees and charges

Any taxes, fees and charges imposed by government or other authority, or by the operator of an airport and in effect on the date of travel, whether imposed directly on the passenger or payable by us on the passenger's behalf or in respect of the passenger's carriage, shall be payable by the passenger and are included in all published fare costs. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of issue of your itinerary/receipt. If there is any subsequent increase in a tax, fee or charge, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after the date of issue or your itinerary/receipt, you will be obliged to pay it prior to departure. We reserve the right to require payment of the additional tax or charge applicable to your booking and to recover these by using the payment card advised at the time of making the flight booking. We will make reasonable efforts to contact you in advance to advise you of the payment due and approximate timescale for the deduction.

Conversely, if there is any reduction in tax, fee or charges levied and effective before the date of travel, we shall, on written request, refund you the full amount of that reduction in tax, fee or charges.

4.3 Exceptional circumstances surcharges

In exceptional circumstances, charges may be imposed on us by third parties which are of a type or amount not normally applicable to our operations (for example, but not limited to, insurance premium supplements or additional security costs triggered by terrorism). Where such charges relate to carriage of passengers, we shall be entitled to require you to pay, as fare surcharges, all such charges attributable by us to your carriage (even if imposed after the date of issue of yourTicket). We reserve the right to require payment of the additional surcharge applicable to your booking and to recover these by debiting the payment card advised at the time of making the flight booking. We will make reasonable efforts to contact you in advance to advise you of the payment due and approximate timescale for the deduction. Where the total of all surcharges payable exceeds £25 per person (or the equivalent amount in the currency used to purchase the ticket), you may choose not to pay and receive an involuntary refund in accordance with the provisions of Article 9.2.

4.4 Currency

Fares, taxes, fees and charges are payable in the currency in which the fare is paid, unless another currency is indicated by us at the time payment is made. When payment is made in a currency other than the currency in which the fare is published, such payment will be made at the prevailing rate of exchange from time to time. We have no responsibility for your bank charges or any currency conversion charges which your bank may charge you. We have no responsibility for the consequences of any delays on the part of your bank crediting refunds to your account.

ARTICLE 5: CHECK-IN AND BOARDING

5.1 Check-in

You must have completed the check-in process sufficiently in advance of the time of flight departure to permit completion of any government formalities and departure procedures, such as immigration and customs. Check-in deadlines are different at every airport and we recommend that you inform yourself about these check-in deadlines and honour them. We require you to present yourself for check-in not later than any minimum time specified by us.

5.2 Boarding

You must be present at the boarding gate not later than the time specified by us at the time you check-in.

5.3 Lateness

5.3.1 We may cancel the space reserved for you if you fail to arrive at our check-in location no later than 40 minutes (30 minutes on domestic flights for passengers with hand baggage only) before the scheduled departure time of the aircraft, or fail to make yourself available at the correct boarding gate no later than 20 minutes before the scheduled departure time, or if you appear improperly documented and not ready to travel.

5.3.2 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article 5.

ARTICLE 6: REFUSAL AND LIMITATION OF CARRIAGE

6.1 Right to refuse carriage

We may decide to refuse to carry you or your baggage if one or more of the following has happened or we reasonably believe may happen:
6.1.1 Refusal to carry is necessary in order to comply with any applicable government laws, regulations, or orders;
6.1.2 You commit a criminal offence during any of the operations of embarkation on your flight, or disembarkation, or on board the aircraft;
6.1.3 You fail to observe safety or security instructions of, or obstruct or hinder, ground staff in the performance of their duties;
6.1.4 You use threatening, abusive or insulting words or behave in a threatening, abusive or insulting manner to any of our employees, ground staff or members of the crew prior to or during boarding the aircraft or disembarkation;
6.1.5 The carriage of you and/or your baggage may endanger or affect, or has endangered or affected, the safety of the aircraft or anyone in the aircraft;
6.1.6 Carriage of you and/or your baggage may endanger or affect the safety or health of or anyone in the aircraft;
6.1.7 Carriage of you or your unchecked baggage may materially affect the comfort of other passengers;
6.1.8 Your mental or physical state, including your impairment from alcohol or drugs, appears to present a hazard or risk to yourself, to passengers, to crew, or to the aircraft or property in it, or represents a likely source of material annoyance or discomfort to other passengers;
6.1.9 You have refused to submit to a security check for yourself or your baggage;
6.1.10 You fail to observe our instructions with respect to safety or security and comfort of other passengers on matters such as, but not limited to, seating, storage of unchecked baggage, smoking, consumption of alcohol or use of drugs, use of electronic equipment including, but not limited to mobile/cellular phones, laptop computers, PDAs, portable recorder, portable radios, CD, DVD and MP3 players, electronic games or transmitting devices;
6.1.11 You are, or we reasonably suspect you are, in the unlawful possession of drugs;
6.1.12 You have made, or attempted to make, a hoax bomb or hijack threat or any other security threat; or
6.1.13 You have not paid the applicable fare, taxes or charges or exceptional surcharges for your journey;
6.1.14 You do not appear to have valid travel documents, or you seek, or may seek to enter a country through which you may be in transit or for which you do not have valid travel documents, or you destroy, or may destroy, your documents during flight, or you refuse to allow us to copy your travel documents or you refuse to surrender your travel documents to the flight crew, against receipt, when so requested;
6.1.15 You do not appear to be able to meet requisite visa requirements in relation to any country through which you may be in transit or into which you may seek entry;
6.1.16 We have been informed by the immigration or other authorities of the country to which you are travelling, or for a country in which you have a stopover planned, that you will not be permitted entry to such country even if you have valid travel documents;
6.1.17 You have failed to give us information in your possession which a governmental authority has lawfully asked us to give about you;
6.1.18 The person presenting the confirmation number cannot prove that he or she is the person named in our records as the passenger booked for the flight.
6.1.19 You do not appear, and cannot reasonably satisfy us otherwise, that you are medically fit to travel or to fly, as required by Article 6.2;
6.1.20 You, or someone who is legally responsible for you if you are a minor, has failed to comply with the requirements of Article 7.3;
6.1.21 You, or someone for whom you are responsible travelling with you (such as, but not limited to, a minor) is not permitted by law, court order or bail conditions from leaving the jurisdiction of the place of departure of the aircraft;
6.1.22 You have previously committed one of the acts or omissions referred to above or have committed misconduct on a previous flight of the type referred to in Article 10.1.
6.1.23 We have notified you that we would not at any time after the date of such notice carry you on our flights.

6.2 Fitness to travel and fly

Prior to boarding the aircraft for carriage you must be reasonably satisfied that you are medically fit to travel and fly. No medical examination is necessary unless you have any reason to suspect, or ought reasonably to know, that you have a condition which might be exacerbated by the normal operation of an aircraft or could cause you difficulty if you are unable to gain access before the end of your flight to professional medical assistance. As diversions and delays may be unavoidable for safety reasons, you must be fit enough so that your health will not be jeopardised by the normal inconveniences associated with modern day air travel. If you have any doubt whatsoever you are obliged to seek professional medical advice before flying with us. Whenever you are aware of a health condition of the type just mentioned, but have been advised that you are fit to travel and fly provided certain precautions are taken (for example, use of medication), it is your responsibility to ensure that all such precautions are in fact taken before, during and after your flight, as the case may be and that you are able, if requested to do so, to produce written evidence of your fitness to fly.

If you fall ill during your flight and the crew have genuine and urgent concerns about your wellbeing, we may need to divert the aircraft to land at the nearest airfield. If  we believe this is necessary, you will be liable for the extra costs we incur that are associated with that medical diversion.  Some insurance policies, including the policy sold through our website,  will provide cover for you in these circumstances so you should check your policy carefully before booking.

6.3 Special Assistance

Acceptance for carriage of unaccompanied children under the age of 14 years, incapacitated persons, pregnant women, persons with illness or other people requiring special assistance (such as a wheelchair) is subject to prior arrangement with us. Children under the age of 14 can only travel if accompanied by a person aged 16 years or over who will take full responsibility for them. If you have a disability and you have advised us of it and notified to us any special requirements prior to check-in and we have then agreed to satisfy those special requirements we shall not subsequently refuse you carriage on the basis of your disability or any agreed special requirements unless you fail to comply with these conditions of carriage including, but not limited to, Articles 6.1 and 6.2.

6.4 Refusal to carry or removal of passenger

If due to a passenger’s behaviour, conduct, mental or physical condition, we or another carrier pursuant to Article 3.7 has in the exercise of its reasonable discretion pursuant to Articles 6.1 or 10, refused to carry a passenger, or removed such a passenger en route by diverting the aircraft, the passenger will not be entitled to further carriage or to a refund either in respect of the sector or the subject of the refusal of carriage or removal.  We will not be liable for any consequential loss or damage alleged due to any such refusal to carry or remove en route.

If we need to divert the aircraft as a result of your behaviour, conduct, mental or physical condition, you will be liable for the extra costs we incur that are associated with that diversion.

The passenger(s) concerned shall indemnify us in full against any losses arising from the refusal of carriage or removal.  We may apply towards such payment or expenditure the value of any carriage unused by that passenger, or any funds in our possession.

ARTICLE 7: BAGGAGE

7.1 Baggage allowance

At all times limits may be restricted by Government or airport authorities, most usually for security reasons. Any such restrictions will supersede our normal baggage allowance.

You may carry onboard 1 piece of Cabin Baggage (Max 10kg & no larger than 50cm x 38cm x 26cm), free of charge, subject to our conditions and limitations, which are available upon request from us or our Authorised Agents.

All items of Checked Baggage are subject to a fee, the level of which depends on whether you have pre booked the baggage or whether you book the baggage at the airport or via the call centre. Specific fees are available from us or our Authorised Agents.

The Checked Baggage fee pays for the carriage of a specified weight of checked baggage. That weight varies depending on when you booked your baggage allowance and your departure date. For bookings made up to and including 19th October 2008 (and departing before 31st March 2009) the Checked baggage fee permits carriage of up to 17kgs in weight. For bookings made after this date and for all passengers departing on or after 31st March 2009 the fee permits carriage of up to 22 kgs in weight. In each case this may include up to 5 separate items per person which total together no more than the applicable allowance.

7.2 Excess baggage

You will be required to pay an extra charge for carriage of baggage in excess of the normal baggage allowance. The rates are available from us upon request and are chargeable at the prevailing rate on the date of travel. Please note that we are not obliged to carry any baggage in excess of the applicable allowance of hold baggage as outlined above in Section 7.1 and 10kg cabin baggage and any such excess baggage will be carried subject to space available. Outsize baggage, including pushchairs, travel cots, child car seats, musical instruments, wheelchairs and sporting equipment may be carried on a "Limited Release" basis i.e. entirely at your own risk for loss, damage or delay. No single item of baggage may weigh more than 25kg except some outsize items which may weigh up to 32kgs and mobility aids which may weigh up to 60kgs. These items must be prebooked via our call centre.

7.3 Items unacceptable as baggage

7.3.1 You must not include in your baggage:
7.3.1.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request);
7.3.1.2 Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from, to or over;
7.3.1.3 Items that are considered by us to be unsuitable for carriage by reason of their weight, size, shape, or character or which are fragile or perishable; Information and advice about unacceptable items is available on request at our Call Centre and Sales Desks.
7.3.2 Firearms and ammunition are prohibited from carriage as baggage.
7.3.3 We may, at our discretion accept as checked baggage, workmen’s tools and weapons such as antique firearms, swords, knives, toy or replica guns and similar items on a “limited release” basis, but they will not be permitted in the cabin of the aircraft.
7.3.4 You must not include in checked baggage fragile or perishable items, valuable items (including, but not limited to, money, jewellery, precious metals, computers, electronic devices, cameras, bottled alcohol, cigarettes, high value new cosmetics and perfumes and other highly desirable items) any medication or medical equipment which may be required in-flight or during your trip or which cannot be swiftly replaced if lost or damaged, house or car keys, valuable documents (including, but not limited to, business documents, passports and other identification documents, negotiable papers, securities) or samples. If an item of unchecked baggage is required, for any reason, to become checked baggage, you must remove all items of the type just mentioned beforehand.
7.3.5 If, despite being prohibited, any items referred to in Articles 7.3.1 to 7.3.4 are included in your baggage, we shall not be responsible for any loss or damage to such items.

7.4 Right to refuse carriage of baggage

7.4.1 Subject to Articles 7.3.2 and 7.3.3, we will refuse to carry as baggage the items described in Article 7.3, and we may refuse further carriage of any such items on discovery.
7.4.2 We may refuse to carry as baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, contents or character, or for safety or operational reasons, or in the interests of the comfort and convenience of other passengers.
7.4.3 We may refuse to accept baggage for carriage unless it is properly and securely packed in suitable containers to sufficiently ensure safe carriage with ordinary care in handling. .

7.5 Right of search

7.5.1 For reasons of safety and security we request that you permit a search, x-ray or other type of scan be made of your person and baggage. If you are not available, your baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your baggage contains any item described in Article 7.3.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with Articles 7.3.2 or 7.3.3. If you are unwilling to comply with such request we may refuse to carry you and your baggage. In the event an x-ray or other scan causes damage to you or your baggage, we shall not be liable for such damage unless due to our fault or negligence.
7.5.2 The security authorities of some countries require checked baggage to be secured in such a manner that it can be opened in the passenger's absence without the possibility of causing damage. It is your responsibility to make yourself aware of and comply with any such requirements.

7.6 Checked baggage

7.6.1 On delivery to us of your baggage which you wish to check or of your baggage which we require you to check prior to boarding we will take custody of, and issue a baggage identification tag for, each piece of such baggage.
7.6.2 Checked baggage must have your name or other personal identification affixed to it.
7.6.3 Checked baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons, or because of unusual or unforeseen circumstance beyond our control, to carry it on an alternative flight. If your checked baggage is carried on a subsequent flight we will try to notify you of when it is available for collection if you have provided us with a contact number or e-mail address.
7.6.4 You must ensure that your checked baggage and your unchecked baggage is sufficiently robust and sufficiently secure to withstand the normal rigours of carriage by air without sustaining damage, save for normal wear and tear, and that your baggage is properly locked, subject to the provisions of Article 7.5.2 of which it is your responsibility to make yourself aware of and comply with any such requirements.
7.6.5 Jet2.com is strictly a 'point-to-point' airline. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by Jet2.com or other carriers.

7.7 Unchecked baggage (Cabin baggage)

7.7.1 We specify maximum dimensions for baggage that you carry on to the aircraft (see Article 7.1). Any baggage that you carry onto the aircraft must fit under the seat in front of you or in an enclosed storage compartment in the cabin of the aircraft. If your baggage cannot be stored in this manner, or is of excessive weight, or is considered unsafe for any reason, it must be carried in the hold as checked baggage.
7.7.2 We may, when space and security restrictions permit, allow you to carry a 'laptop' personal computer, over and above your cabin baggage allowance. When space and security restricitions do not permit, we may require the laptop and such other items of baggage to be assessed as part of your checked baggage allowance, and carried in the hold on a limited release basis.
7.7.3 Objects not suitable for carriage as checked baggage (such as delicate musical instruments), and which do not meet the requirements in Article 7.7.1 hereto, will only be accepted for carriage in the passenger cabin if you have given us notice in advance and permission has been granted by us. You may have to pay an extra charge for this service and items will only be carried on a limited release basis.

7.8 Collection and delivery of checked baggage

7.8.1 Subject to Article 7.6.3, you are required to collect your checked baggage as soon as it is made available at your destination. We accept no responsibility for any baggage not collected from the appropriate arrivals baggage console or collection point and will charge you in respect of any costs we incur as a result of baggage, which you do not collect. Should your checked baggage not be claimed within one(1) month of the time it is made available, we may dispose of it without any liability to you.
7.8.2 Only the bearer of the baggage check and baggage identification tag is entitled to delivery of the checked baggage. We cannot take any responsibility for ensuring that such bearer is entitled to delivery.
7.8.3 If a person claiming checked baggage is unable to produce the baggage check and identify the baggage by means of a baggage identification tag, we will deliver the baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the baggage.

7.9 Animals

7.9.1 With the exception of registered guide dogs, accompanying a passenger with seeing or hearing disabilities, which may be permitted to travel on domestic flights, subject to prior agreement, no animals will be accepted for carriage on the aircraft.
7.9.2 We accept no responsibility for any animals that we refuse to carry on the aircraft and you will be solely responsible for making all necessary arrangements in respect of the same. Furthermore, we exclude any liability in the event of your being unable to travel as a result of our refusal to carry any animal you may attempt to carry on the aircraft.

7.10 Items Removed from Passengers by Airport Security Personnel

We will not be responsible for, nor have any liability in respect of, items removed from passengers' baggage by airport security personnel acting in accordance with international or government authority, whether or not any such items are subsequently retained or destroyed by such airport security personnel, or are passed by such airport security personnel to us.

ARTICLE 8: FLIGHT TIMINGS, DELAYS, CANCELLATION OF FLIGHTS

8.1 Schedules

8.1.1 We shall endeavour to carry you and your baggage with reasonable dispatch and to adhere to planned schedules in effect on the date of travel. Sometimes, for operational reasons or because of unusual or unforeseen circumstances beyond our control, we may decide to re-schedule the time of a flight. Consequently times shown in timetables cannot be guaranteed and form no part of your contract with us.
8.1.2 Before we accept your booking, we will notify you of the scheduled flight time or general time of day in effect as of that time, and it will be shown on your itinerary/receipt. If the scheduled flight time is changed by us after your itinerary/receipt has been issued, we will use reasonable efforts to inform you of any such changes if you have provided us with an email or postal address or telephone contact number. Consequently you must notify us by contacting our Call Centre if you change your email contact address after making your flight booking. You must re-check your flight times via our on-line View Your Booking facility or on-line timetables between 24 and 72 hours before date of travel.
8.1.3 If, after the purchase of your air travel with us, we make a significant change to the scheduled flight time which is not reasonably acceptable to you, you will be entitled to an involuntary refund in accordance with Article 9.2

8.2 Cancellation, rerouting, delays, etc.

8.2.1 The time of flight departures and the duration of flights are not guaranteed. For operational, safety or security reasons or because of unusual or unforeseen circumstances beyond our control, delays may occur, but we will take all reasonably necessary measures to avoid delay in carrying you and your baggage.
8.2.2 For operational, commercial, safety or security reasons or because of unusual or unforeseen circumstances beyond our control, we may cancel, terminate, divert, re-route, postpone or delay any flight or cease operations on any route. In the event of diversion we will arrange for you to be carried (at our expense) to the Agreed Stopping Place or place of destination to which the flight was intended to be bound;
8.2.3 If we decide to cancel, terminate, divert, postpone or delay your flight, or cease operations on the route your flight forms part of, after your itinerary/receipt has been issued and this is known to us more than 48 hours in advance we will try to notify you of such change using the email address you advised at the time of booking. You must therefore check your email inbox and notify us if you change your email address. If we receive an email failure notice or no email address has been provided, we will send notification to the advised postal address. The contact addressee is responsible for notifying any changes to all passengers on the flight booking.
8.2.4 Except as otherwise provided by the Warsaw Convention or the Montreal Convention or EC Regulations, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination, or cease operations on the route your flight forms part of, we shall, at your option, either:
8.2.4.1 carry you and your baggage at the earliest opportunity on another of our flights on which space is available and reimburse you for the additional charge on application, and, where necessary, extend the validity of your ticket; or
8.2.4.2 within a reasonable period of time re-route you and your baggage to the destination shown on your itinerary/receipt by our own services or by other mutually agreed means and class of transportation without additional charge; or
8.2.4.3 make a refund in accordance with the provisions of Article 9.2.
8.2.5 Upon the occurrence of any of the events set out in Article 8.2.4, the options outlined in Article 8.2.4.1 through 8.2.4.3 are the sole and exclusive remedies available to you and we shall have no further liability to you, except as otherwise provided by the Warsaw Convention or the Montreal Convention or EC Regulations.

ARTICLE 9: FARE REFUNDS

9.1 Non-Refundability
Except as provided for in Article 9.2 and 9.3 below, the price paid for the booked flight(s) is non-refundable including any taxes, fees or charges which may have been collected in respect of such flights.
9.2 Involuntary Refunds
If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination, or cease operations on the route your flight forms part of, or refuse to carry you pursuant to our right under Article 6, except as otherwise provided by the Warsaw Convention or the Montreal Convention or EC Regulations, the amount of the refund, upon application, shall be:
9.2.1 If you have flown on none of the booked flights on a single booking, provided the return flight is no more than 48 hours later, an amount equal to the fare paid for such flights;
9.2.2 If you have flown on some of the booked flights, the refund will be equal to the difference between the fare paid and the applicable fare for the booked flights on which you have already travelled;
in either case being the limit of our liability to you.
9.3 Voluntary Refunds
We may following application, offer a refund of Air Passenger Duty (APD) if a ticket has not been used. In all such cases, we will deduct an administration fee of 40GBP/ 60EUR/ 92CHF/ 2000CZK/ 480NOK/ 240PLN for each booking refunded.
9.4 General
9.4.1 We shall be entitled to make a refund either to the person named in the itinerary/receipt or to the person who has paid the fare and applicable taxes, fees and charges upon presentation of satisfactory proof of such payment.
9.4.2 Applicable taxes, fees and charges paid at the time of issue of your itinerary/receipt will be included in fare refunds, where appropriate.
9.4.3 All refunds are conditional of receipt by us of proof that you are the person named in the itinerary/receipt or the person entitled to receive a refund.
9.4.4 All refunds are on application and will be made in the currency of purchase using the means of purchase in the case of purchase by payment card.
9.4.5 No refunds will be given for any payment card charges levied for the original transaction or in respect of later name or date changes to the original transaction.

ARTICLE 10: CONDUCT ABOARD AIRCRAFT AND AT AIRPORT

10.1 General

At all times from when you check in at the airport and while engaged in carriage aboard aircraft, you will behave in a manner not likely to:
10.1.1 contravene the laws of any state which has jurisdiction over the aircraft;
10.1.2 endanger, or threaten (whether by hoax threats or otherwise) the aircraft or any person or property;
10.1.3 injure or assault any person, threaten, abuse or insult other passengers or members of the air or ground crew, cause the loss of or damage to property, or prejudice the health of, or cause distress, discomfort or unnecessary inconvenience to any passenger or air or ground crew member;
10.1.4 obstruct, hinder or interfere with the crew in the performance of their duties;
10.1.5 contravene any instruction or direction of the crew or the Carrier - whether oral or by notice - issued for the purpose of securing the safety or security of the aircraft and of persons or property and/or the comfort or convenience of passengers, including, but not limited to, instructions concerning security, seating, smoking, consumption of alcohol or use of drugs, use of electronic equipment including, but not limited to, mobile/cellular telephones, laptop computers, PDAs, portable recorders, portable radios, CD, DVD and MP3 players, electronic games or transmitting devices such as radio controlled toys and walkie talkies.

10.2 On board alcohol

For safety reasons, consumption of alcohol by passengers is restricted to alcohol served by us, with the result that alcohol purchased by passengers (whether as duty free purchases at airports or aboard aircraft or other purchases) or otherwise brought onto the aircraft cannot be consumed aboard our aircraft.

10.3 Smoking policy

Smoking is not permitted on any of our flights.

10.4 Breach of duty

If in our reasonable opinion you fail wholly or partly conduct yourself at the airport or aboard the aircraft in accordance with the duties imposed by Articles 10.1, 10.2 and 10.3:
10.4.1 we may report the matter to any relevant police or other enforcement authority; and
10.4.2 we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint and/or removal of you from the aircraft and/or refusal to carry you (whether made for the purpose of removing you from the aircraft or otherwise); and
10.4.3 we may decide to refuse to carry you at any time in the future; and
10.4.4 you will reimburse us any costs we incur in order to (a) repair or replace property lost, damaged or destroyed by you; (b) compensate any passenger or crew member affected by your actions; and (c) divert the aircraft for the purpose of removing you from the aircraft.

ARTICLE 11: ADDITIONAL SERVICES

11.1 Provision of additional services

If in addition to entering into the contract of carriage by air we also agree to make arrangements to provide, whether by us or by third parties, additional services, the terms and conditions of the third party service provider will apply and we shall have no liability to you for such arrangements (including for any act or omission, non-provision or delay) whether in breach of contract or otherwise, except for liability for negligence on our part in making such arrangements, which liability shall be subject to and limited by the provisions of Article 13.

11.2 Agent for another operator

Where we make arrangements for the provision of any additional services, we act only as agent for the provider of such additional services whose terms and conditions will apply to the same.

11.3 Liability for additional services

We shall have no liability to you in respect of such transportation or services (including for any act or omission, non-provision or delay) whether in breach of contract or otherwise, except for liability for negligence on our part in making such arrangements, which liability shall be subject to and limited by the provisions of Article 13.

ARTICLE 12: GENERAL FORMALITIES

12.1 General

12.1.1 You are responsible for obtaining all required travel documents and visas, and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
12.1.2 We shall not be liable for the consequences to any passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
12.1.3 You are also responsible for making your own arrangements for insurance to provide adequate cover in respect of but not limited to medical expenses, baggage, valuables and personal effects and liabilities and inability to travel due to force majeure, and we accept no responsibility or such arrangements.

12.2 Travel documents

You must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents are damaged or do not appear to be in order.

12.3 Refusal of entry

If you are denied entry into any country, you must pay to us the cost of any fine or charge assessed against us by the Government concerned and the cost of transporting you from that country. You will not be entitled to any refund in respect of your ticket to the point of denied entry or any unused part of your ticket thereafter.

12.4 Passenger responsible for fines, detention costs, etc.

If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your ticket, or any of your funds in our possession.

12.5 Customs inspection

If required, you shall attend inspection of your baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.

12.6 Security inspection

You shall submit to any security checks by Governments, airport officials, or by us.

ARTICLE 13: LIABILITY FOR DAMAGE

13.1 Applicability

Our liability for your journey will be determined by applicable law and these conditions of carriage. Applicable law may comprise the Warsaw Convention or the Montreal Convention or EC Regulations or local law in individual countries. Provisions concerning our liability are set out in articles 13.2 to 13.6. Wherever the Montreal Convention applies to your carriage, our liability will be subject to the rules and limitations of that Convention as amended by EC Regulation 2027/97.

13.2 Omitted

13.3 Death of or injury to passengers

In the event of death, wounding or any other bodily injury to a passenger as a result of an accident:
13.3.1 Our liability shall not be subject to any financial limit, be it defined by law, convention or otherwise.
13.3.2 We will not be liable for damages in excess of 100,000 SDRs per passenger where we can prove that the damage was not due to the negligence or other wrongful act or omission by us or our servants or agents, or such damage was solely due to the negligence or other wrongful act or omission of a third party.
13.3.3 We shall, without delay, and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportionate to the hardship suffered. In the event of death, such payment shall not be less than the equivalent of the national currency equivalent of 16,000 SDRs per passenger.
13.3.4 An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid in respect of our liability.
13.3.5 An advance payment will not be returnable to us unless we prove that (i) the damage was caused or contributed to by the negligence or other wrongful act or omission of the passenger to whom the payment relates, or if different, the person claiming compensation or the person from whom he or she derives his or her rights, or (ii) the person who received the advance payment was not the person entitled to compensation under the applicable law.
13.3.6 We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
13.3.7 If we prove that the damage was caused by, or contributed to, by the negligence of the injured or deceased passenger, we may be exonerated wholly or partly from our liability.

13.4 Baggage

13.4.1We will not be liable for damage to unchecked baggage unless such damage is caused by our negligence.

13.4.2 Our liability for damage to checked baggage and unchecked baggage is as follows:
13.4.2(a) Except as provided in 13.4.2(b), our maximum liability is limited to the national currency equivalent of 1,000 SDR per passenger for unchecked and checked baggage as specified in the Montreal Convention.
13.4.2(b) The maximum limits of liability stated in Article 13.4.2(a) shall not apply if; (i) the damage resulted from our act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result; or (ii) in the case of checked baggage, a higher value is declared in writing at the time it was handed to us and an additional charge paid to pursuant to an excess valuation facility at the rate of 5GBP/ 8EUR/ 11CHF/ 250CZK/ 60NOK/ 30PLN per each 50GBP/ 80EUR/ 110CHF/ 2500CZK/ 600NOK/ 300PLN (or part thereof) to a maximum limit of 1,500GBP /2250EUR /3300CHF /72000CZK /18000NOK/ 9000PLN in excess of the limits of liability specified in Article 13.4.2(a).
13.4.2(c) Where an additional charge is paid pursuant to an excess valuation facility for checked baggage, our liability shall be limited to a maximum of such higher declared value.
13.4.2(d) Where applicable law provides that different limits of liability are applicable to unchecked baggage and/or checked baggage, such different limits shall apply.
13.4.3 If, in the case of checked baggage, a higher value is declared in writing before travel in accordance with our applicable regulations, our liability shall be limited (subject to the Convention) to such higher declared value to a maximum limit of 1,500GBP /2250EUR /3300CHF /72000CZK /18000NOK /9000PLN provided that a premium has been paid to us in advance in respect of the checked baggage at the rate of 5GBP /8EUR /11CHF /250CZK /60NOK /30PLN per each 50GBP /80EUR /110CHF /2500CZK /600NOK/ 300PLN (or part thereof) in excess of the limits of liability specified in Article 13.4.2.
13.4.4 We are not liable for any damage caused by your baggage. You shall be responsible for any damage caused by your baggage to other persons or property, including our property.
13.4.5 We shall have no liability whatsoever for damage to articles not permitted to be contained in checked baggage under Article 7.3, including, but not limited to, fragile or perishable items, valuable items (including, but not limited to, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, camera, camcorder, bottled alcohol, cigarettes, high value new cosmetics and perfumes and other highly desirable items), any medication or medical equipment which may be required in-flight or during your trip or which cannot be swiftly replaced if lost or damaged, house or car keys, valuable documents (including, but not limited to, business documents, passports and other identification documents, negotiable papers, securities, deeds) or samples.
13.4.6 You may wish to ensure that you have appropriate insurance to cover instances where the actual value or replacement cost of your checked baggage or unchecked baggage exceeds our liability.

13.5 US Notice Requirement

13.5.1 Wherever liability for your journey does not rest with us and it is the case that the Montreal Convention does not apply and the carrier has not waived the Warsaw Convention limits for death or bodily injury and the defence that it has taken all necessary measures to avoid the Damage up to the national currency equivalent of 100,000 Special Drawing Rights of any such claim, the Warsaw Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of such carriers for death of or personal injury to Passengers is limited in most cases to proven Damages not to exceed: (i) US$75,000 per Passenger in the case of journeys to, from, or with an agreed stopping place in the United States of America, and that this liability up to such limit shall not depend on negligence on the part of the carrier; and (ii) US$10,000 or US$20,000 in the case of journeys not to, from, or with an agreed stopping place in the United States of America.

The names of carriers party to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention or the Montreal Convention or such special contracts of carriage. For further information, please consult your airline or insurance company representatives.

Note: The limits of liability of US$75,000 above is inclusive of legal fees and costs except that in case of a claim brought in a state where a provision is made for separate award of legal fees and costs, the limit shall be the sum of US$58,000 exclusive of legal fees and costs.

13.6 General

13.6.1 We will be liable only for damage occurring during carriage on flights operated by us or in respect of any flights operated on our behalf pursuant to Articles 3.7.2 or 8.1 hereto, if and to the extent that we have a legal liability to you in relation to your flight.
13.6.2 We are not liable for any damage arising from our compliance with, or your failure to comply with, applicable laws or Government rules and regulations.
13.6.3 Our liability shall be limited to compensatory damages for proven losses and costs in accordance with the Convention, and subject to the rules of the Convention, we shall not be liable for indirect, consequential, or any other form of non-compensatory damages.
13.6.4 Any liability we have for damage, will be reduced by any negligence on your part which causes or contributes to the damage in accordance with applicable law. We are not liable for damage caused by fair wear and tear or due to luggage not fit for purpose. Furthermore, we are not liable for the replacement cost of designer baggage which in itself is valuable and inappropriate to be carried by a low cost airline. We do not settle claims for damage to baggage below 30GBP/ 50EUR/ 70CHF/ 1250CZK/ 360NOK/ 180PLN in value.
13.6.5 The contract of carriage, including these conditions of carriage and exclusions or limits of liability, applies to our authorised agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such authorised agents, employees, representatives and persons shall not exceed the amount of our own liability, if any.
13.6.6 Nothing in these conditions of carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
13.6.7 Nothing in these conditions of carriage shall waive any exclusion or limitation of our liability or any defence available to us under the Convention or applicable laws as against any public social insurance body or any person who is liable to pay compensation or has paid compensation in respect of the death, wounding or other bodily injury of a passenger.
13.6.8 Any summary of the main provisions of our liability set out in your ticket, or any other document, provided by us or by a third party on our behalf, or by any other means cannot be used as a basis for a claim for compensation, nor to interpret the provisions of Article 13 of these conditions of carriage.

ARTICLE 14: TIME LIMITS FOR BAGGAGE CLAIMS, PROCESSING OF BAGGAGE CLAIMS AND TIME LIMITS FOR ALL ACTIONS FOR DAMAGES

14.1 Notice of claims

14.1.1 Acceptance of baggage by the person to whom the baggage check was issued by us without complaint at the time of delivery is important evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.
14.1.2 If you wish to file a claim or an action regarding damage to checked baggage, you must notify us in writing as soon as you discover the damage, and at the latest within seven (7) days of receipt of the baggage. If you wish to file a claim or an action regarding delay of checked baggage, you must notify us within twenty-one (21) days from the date the baggage has been placed at your disposal. If you wish to file a potential claim or a potential action regarding lost checked baggage, your claim will be considered following 21 days of the non-delivery. Every notification must be made in writing.

14.2 Processing of baggage claims

14.2.1 All claims for compensation for damage to baggage must be accompanied by an itemised list identifying each affected items and giving a description, including the manufacturer and the age of the item, together with proof of purchase and evidence of ownership in respect of all such items. We will deduct an amount from your claim to account for depreciation where we consider it appropriate.
14.2.2 In the case of a compensation claim for physical damage to baggage, you must retain the damaged baggage and produce it to us on our request in order that we may examine it to assess the nature and extent of the damage and whether the baggage is capable of repair.
14.2.3 In the event that you wish to claim for the cost of replacing an individual item which forms part of a claim for damage to baggage, you must consult us before incurring the replacement cost, otherwise it may not be included in the compensation payable to you. You must include proof of purchase of the replacement items when making your claim.
14.2.4 In respect of all claims for damages concerning your baggage, you must provide us with all the information we request to assess the eligibility of your claim and the amount of damages payable.
14.2.5 If we require you to do so, you must sign a statement of truth regarding the facts and value of your claim for damage to your baggage before we make the payment to you.
14.2.6 If you fail to comply with the relevant requirements of article 14.2, you may adversely affect the amount of compensation to which you are entitled.

14.3 Limitation of actions

Any right to damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.

ARTICLE 15: MODIFICATION AND WAIVER

15.1 Amendment

We may at any time cancel, terminate, amend or alter all or any part of these Conditions of Carriage. However, your carriage will be subject to the terms and conditions in force on the date your booking was confirmed, except where changes made to the terms and conditions have been made for legal, regulatory, safety, or security reasons, in which case, we will advise you of the changes made.

15.2 Omitted

15.3 Governing law

Except to the extent inconsistent with the Warsaw Convention, or the Montreal Convention or EC Regulations, or local laws, applicable, these conditions of carriage and any dispute arising under or in connection with them shall be governed by the laws of England and Wales irrespective of where the contract of carriage is entered into and any dispute not amicably resolved shall be subject to the exclusive jurisdiction of the English courts.

(effective 22nd July 2008)

2. Website Terms of Use

Introduction

These website Terms of Use outline the terms of use of the Jet2.com website and form an agreement between Jet2.com and you. Your continued use of the Jet2.com website signifies your acceptance of these Terms of Use. From time to time it may be necessary to update these Terms of Use. Jet2.com will notify you of any such updates by posting such updates on the Jet2.com website. These Terms of Use do not cover any third party website that you may enter via the Jet2.com website.

Ownership of Site

This Jet2.com website and all copyright, content, trademark, database rights and other intellectual property rights on it are owned by Jet2.com or its' associates and all rights are reserved. You may not copy or reproduce, create new work from, download, extract, republish, transmit, or modify or reuse any of these materials for anything other than private use (in which case you may make only one copy). You may not delete, obscure or amend any copyright notice from materials copied from the Jet2.com website.

General Conditions of Carriage

The carriage of passengers and their baggage is governed by the "General Conditions of Carriage for Passengers and Baggage". Customers must read and accept these conditions prior purchasing a ticket.

Linking

You may only link to the Jet2.com website for personal purposes. No other linking is permitted without the prior written permission of Jet2.com.

Payment/currency converter

All payments are to be made in the currency in which the price and/or charge is stated.

Disclaimer

The information that is given on the Jet2.com website is given in good faith and is subject to change without notice. Care is taken to ensure that all information is correct and up to date, however Jet2.com does not accept responsibility for any errors, inaccuracies or omissions. Jet2.com is not responsible for any third party websites (or content contained on such websites) which may be accessed via the Jet2.com website.

Jet2.com excludes to the fullest extent permitted by law all warranties, conditions or terms (whether express, implied or statutory) with regards to any products, services, information or content included in or accessible from the Jet2.com website. Save in respect of death or personal injury, Jet2.com hereby disclaim and exclude to the fullest extent permitted by law all liability for loss and damage whatsoever and howsoever caused including any consequential, special, secondary or indirect loss or damage or any loss or damage to goodwill or profits or any loss of anticipated savings incurred by you, whether arising in tort, contract or otherwise. Nothing in these conditions will reduce your statutory rights relating to our responsibilities with regard to the services we offer you. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.

Entire Agreement

This agreement represents the entire agreement between Jet2.com and you in respect of use of the Jet2.com web site, save in respect of circumstances of fraud or misrepresentation. You acknowledge that you have not relied on any matters outside of these Website Terms of Use in entering into the agreement for the use of this website.

Governing Law

This agreement shall be governed in accordance with the laws of the England and Wales. The parties to this agreement hereby submit and agree to the exclusive jurisdiction of the Courts of England and Wales.

3. Jet2.com's Privacy Policy

4. Regulation (EC) No. 889/2002 - LIABILITY NOTICES:

WARNING: The text of the notice below is required by European Union legislation but it is not a wholly accurate or complete description of the carrier's liabilities. It cannot be used as a basis for claims for compensation or interpretation. In all cases the carrier will only be liable for claims for which legal liability is established. A "Community air carrier" means an air carrier with a valid operating licence granted in accordance with EU Regulation (EEC) No. 2407/92.

The text of this summary is taken from EC Regulation 889/2002. Please note that Regulation 889/2002 provides that this summary cannot be used as a basis for a claim for compensation, or as a basis to interpret the provisions of that Regulation or the Montreal Convention.

Air carrier liability for passengers and their baggage This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury There are no financial limits to the liability for passenger injury or death. For damages up to 100,000SDRs (approximately 80,000GBP/ 120,000EUR/ 180,000CHF/ 3.8mCZK/ 960,000NOK / 48,0000PLN) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately 12,800GBP/ 19,200EUR/ 28,800CHF/ 608,000CZK/ 153,600NOK/ 76,800PLN).

Passenger delays In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately 3,220GBP/ 4,800EUR/ 7,200CHF/ 153,000CZK/ 386,40NOK/ 19,320PLN).

Baggage delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately 800GBP/ 1,200EUR/ 1,800CHF/ 38,000CZK/ 9600NOK/ 4800PLN).

Destruction, loss or damage to baggage The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately 800GBP/ 1,200EUR/ 1,800CHF/ 38,000CZK/ 9600NOK/ 4800PLN ). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.

5. Travel Insurance