Cancellations & refunds
Do you offer cancellations and refunds?
I want to cancel my flight booking.
No refunds will be permitted should you decide to cancel your flight. However, you may wish to change a name in your booking or your dates of travel, follow the link for more information about changing your flight.
Insurance and Expenses Claims
Jet2.com is a non-refundable airline. If you require a statement of non-travel, a statement to confirm flights have been flown, a statement to prove cancellation of booking or a confirmation of expenses to support your insurance claim, please print the form below, completing all the relevant sections and post it to the address shown on the form. Please note that we charge 15GBP/ 25EUR/ 35CHF/ 750CZK/ 180NOK/ 90PLN for this service. We will aim to respond within 21 working days from receipt of this documentation.
Insurance verification form
Adobe Acrobat is required to view the form above, download Adobe Acrobat here
If, however, you do need to contact our Call Centres for any other customer service pre-flight issue, phone numbers are available here
Jet2.com has to cancel your flight booking.
On the rare occasion that we have to cancel your flight for any reason, and no suitable alternative flight is available, then we will advise you, using the contact details provided during your booking.
When a cancellation is forced upon us at short notice (by external circumstances e.g. weather, air traffic control strike etc.), passengers requiring a refund for the cancelled flight should write in within 4 weeks, quoting their booking reference (e.g. ABCXYZ), to the following address:
Customer Care Team
PO Box 314
Leeds
LS19 9DY
England
We aim to respond to you within 21 working days.
Only the cancelled flight will be refunded, not any other later flights on the same booking. Refunded monies will be credited to the payment card holder from whom the original payment was received, less any payment card fee. An email from our payment provider will notify you when the credit has been actioned.
We strongly recommend that all our passengers take out adequate personal travel insurance to cover unexpected eventualities.
If I haven’t travelled can I reclaim any of the airport taxes?
You may apply in writing to us for a refund of Air Passenger Duty (APD) if a ticket has not been used. However, in all cases, we charge an administration fee of 40GBP/ 60EUR/ 92CHF/ 200CZK/ 480NOK/ 240PLN for each booking requiring a refund.
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