Request for your booking confirmation

You may view or request a further email confirmation of your booking via our online View or Change Booking facility. Please note you will require your booking reference in order to use this facility. If you have misplaced your booking reference, please contact our Call Centre (see below).

ID, Passport and Visa enquiries

Please consult our Questions section or visit the Foreign and Commonwealth website which is a useful source of travel information www.fco.gov.uk/travel. Our Call Centre agents are unlikely to be able to help you further.

Medical Information Form

If you have special medical needs, you must contact our Call Centre before making a booking. They may ask you to pass the form below (Part 2) to your GP for completion and return to us. You may download & print the form at the link below.

When completed please post back to the address below, marking the envelope "Medical in Confidence".

Customer Support
PO Box 304
Leeds
LS19 9DY
England

Medical information form

Adobe Acrobat is required to view the form above, download Adobe Acrobat here

Financial

Insurance and Expenses Claims

Jet2.com is a non-refundable airline. If you require a statement of non-travel, a statement to confirm flights have been flown, a statement to prove cancellation of booking or a confirmation of expenses to support your insurance claim, please print the form below, completing all the relevant sections and post it to the address shown on the form. Please note that we charge 15GBP/ 25EUR/ 35CHF/ 750CZK/ 180NOK/ 90PLN for this service. We will aim to respond within 21 working days from receipt of this documentation.

Download insurance verification form

Adobe Acrobat is required to view the form above, download Adobe Acrobat here

If, however, you do need to contact our Call Centres for any other customer service pre-flight issue, phone numbers are shown below. Calls to 0871 numbers are charged at 10p/minute at all times.

Customer Service Contact Details

Our Call Centres can be contacted as follows:

Please note our Customer Service agents do not have real time flight delay or cancellation information. Please contact an agent from Jet2.com's appointed handling company at the airport concerned who are our representatives during delays and cancellation.

*Telephone Call Charges

All charges are inclusive of VAT. Calls from mobile phones and some networks may cost more, please check with your network or telecom provider.

After you have flown or issues with any of our services

If you would like to contact us to share your travel experiences, or discuss any aspect of our service, please write to us at the address below. To aid us with your enquiry please include the following information at the top of your letter.

• Your unique 6 letter booking reference (e.g. ABCXYZ). We regret we will not be able to reply if you do not quote your booking reference.
• A subject heading for your particular issue
• Lead passenger name
• Departure date (dd/mm/yy)
• Leaving from | Flying to

Please note that all post flight communication must be in writing in English and all replies will be in English.

Customer Care Team
PO Box 314
Leeds
LS19 9DY
England

We aim to respond to you within 21 working days.

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Group Booking Enquiries

For Travel Trade enquiries and bookings for 10 or more passengers please visit our Group Enquiries section.

Airport & Flight Information

For airport details and up-to-the-minute information on flights including live arrival and departure updates visit our Flight Info section.

In-Flight Magazine Advertising

For more information on advertising in Jet2.com's in-flight magazine, Jetaway, please email jet2.com@ink-publishing.com.

Press Office

Email: pressoffice@jet2.com
FOR ENQUIRIES FROM MEMBERS OF THE PRESS ONLY. Please note this is solely for queries from members of the press. For customer queries please read the information above.

Email Subscriptions

The best way to be one of the first to hear of promotions, new routes, and schedule launches is to subscribe to Jet2.com emails. Simply visit Jet2.com/mail to subscribe your email address.

If you wish to unsubscribe from the mailing list please visit the unsubscribe page.

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