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While Jet2.com undertakes to carry passengers and their baggage with reasonable dispatch, times shown in timetables or elsewhere are not guaranteed and form no part of our contract with you. In case of necessity, Jet2.com may, without notice, substitute alternate carefully chosen carriers or aircraft, and may alter or omit planned schedules as shown in your itinerary receipt.
As we do not wish to inconvenience our passengers unless this is unavoidable, changes to flight times or routes are generally only ever made when unavoidable for operational reasons outside our control and we always try to give you as much notice as possible. Do remember that our primary method of contacting you is via email and so it is sensible to regularly check your inbox. Finally, we remind you that it is a condition of your carriage with us that you recheck your flight itinerary between 72 and 24 hours of travel.
If flights are cancelled by Jet2.com and we are not able to offer a suitable alternative Jet2.com flight, we will, upon application within 4 weeks, fully refund all monies paid (less any admin change fees) in respect of the cancelled flight, without further liability.
Jet2.com is a "point-to-point" only airline, with the result that it assumes no responsibility to you for making your flight, rail, bus, taxi, car hire or ferry connections. Consequently, Jet2.com will not be liable for any losses or expenses arising out of any failure of yours to achieve a planned connection or to get to your planned appointment.
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